Effective Date: 5/28/2025

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This Privacy Policy outlines how Heart Real Estate Solutions (“we,” “our,” or “us”) collects, uses, stores, protects, and discloses personal information obtained from users who visit our website, interact with our advertisements, download materials such as our Foreclosure Help Guide, or communicate with us through SMS, email, or phone.

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1. Information We Collect

We may collect the following types of information:

Personal Information:

• Full name

• Email address

• Phone number

• Mailing address

• Property address and status

Behavioral & Technical Data:

• IP address

• Device type and browser information

• Pages visited on our site

• Referring website or ads

• Interaction with emails and texts

Voluntarily Provided Data:

• Responses to forms

• Scheduling preferences

• Feedback provided during calls or online chats

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2. How We Use Your Information

We use the information collected to:

• Provide requested resources such as guides and educational material

• Respond to inquiries and schedule appointments

• Follow up on service requests (e.g., foreclosure help or home evaluation)

• Send updates, newsletters, and informational content (you may unsubscribe at any time)

• Personalize your experience and improve our website

• Ensure compliance with legal obligations

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3. How We Share Your Information

We do not sell, trade, or rent your personal information.

We may share data with trusted third parties solely for the purpose of operating our business, including:

• CRM and email platforms (e.g., Wix, Mailchimp, GoHighLevel)

• SMS platforms (e.g., Twilio, Grasshopper)

• Scheduling platforms (e.g., Calendly, Wix Bookings)

• Website hosting services

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All such third parties are contractually obligated to keep your data secure and use it only for the services they provide on our behalf.

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4. Your SMS and Email Communication Rights

By submitting your phone number or email through our forms, you consent to receive:

• Transactional texts and emails (e.g., guide delivery, appointment reminders)

• Support and follow-up communications

• Educational messages related to foreclosure assistance or real estate solutions

You may opt-out at any time by:

• Replying STOP to any SMS

• Clicking the unsubscribe link in any email

• Contacting us directly at info@heartres.com

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Standard message and data rates may apply.

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5. Data Retention and Security

We store your data securely using encrypted platforms and take reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access.

We retain your data only as long as necessary to fulfill the purpose for which it was collected, unless required by law to retain it longer.

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6. Your Rights and Access to Information

You have the right to:

• Access the data we hold about you

• Correct any inaccuracies

• Request deletion of your data

• Withdraw consent to further communication

To exercise any of these rights, contact us at info@heartres.com.

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7. Cookies and Third-Party Tracking

Our website may use cookies, pixels, and other tracking technologies to:

• Understand user behavior

• Improve advertising performance

• Track conversions (e.g., Facebook Pixel, Google Analytics)

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You may adjust your browser settings to disable cookies, but note that some site features may not function properly.

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8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor without parental consent, we will delete that data immediately.